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December 29, 2004
None of your e-mail accounts could send to this recipient.
Joy. I'm blogging this just in case anyone else runs into this.
SYMPTOMS
When you send an e-mail message in Microsoft Office Outlook 2003, the From field in the e-mail message that is in your Sent Items folder may not contain any e-mail addresses. Also, you may receive a non-delivery report (NDR) message in your Inbox folder that is similar to the following:
Your message did not reach some or all of the intended recipients.
CAUSE
This issue occurs if all the following are true:
* You are using Microsoft Office Outlook 2003 Service Pack 1 (SP1).
* You are using either a Post Office Protocol version 3 (POP3) account or an Internet Message Access Protocol (IMAP) account.
* The e-mail message was sent to one or more people who are not in your domain.
* Outlook 2003 is configured to receive an NDR message for all recipients.
This is documented in Microsoft KB 872896, which states "Currently, there is no resolution for this issue." I was actually so desperate that I called PSS. They said it's slated to be fixed in Service Pack 2. There's no date yet for SP2. Joy.
UPDATE: I was able to get it working again by uninstalling office, reinstalling office, and not installing any office updates (there doesn't appear to be a way to just uninstall Office SP1).
Posted on December 29, 2004 at 10:08 AM | Permalink
Comments
I'm glad you go it to work... But what about those, like me, that pirated O2K3 with SP1 slipstreamed?
Posted by: Ghar Bellows | Jan 4, 2005 5:47:12 AM
I ran into the same behavior. In my case, it turned out that the problem was I had manually configured (sans wizard) the POP3 account and missed setting that outbound mail was to be authenticated. (Missed it because of the form layout change). Turned on outbound authentication and it was solved.
Posted by: Brian Cooksey | Jan 31, 2005 9:29:33 AM
I fixed mine by making sure that the account "logged on to the incoming mail server before sending mail". Everything is fine now, but it was very frustrating for a number of months. Sometimes resending fixed it and sometimes it didn't. Now it seems to be fixed.
Posted by: Jim Stilwell | Feb 6, 2005 6:01:50 PM
Thank you Brian Jan 31 your response I think has worked for me.
Posted by: Philadelphia | Feb 11, 2005 4:04:35 PM
I had the same problem and none of your suggestions worked for me. I resolved the issue by deleting my email account in Outlook 2003, then recreating it. Now all works fine once again. Glad I tried this before I uninstalled/reinstalled Office.
Posted by: Ron Fleischer | Feb 18, 2005 10:15:34 PM
My case is even worse... I tried all of the solutions each of you has tried, still does not work! As an MSDN Universal customer, I tried talking to MS, they basically told me to wait until the new release. I guess I'll try to go back version 2002...
Posted by: Dave Abraham | Feb 20, 2005 7:34:54 AM
Hola,
I just wanted to throw another piece of advice into the mix.
I ran into the same problem but I was able to fix it with my firewall settings. I'm using a Cisco Pix 506e with Pix IOS 6.3(4). It was an upgrade from 6.2(2). I'm forwarding ports to an Exchange server on an internal IP and when trying to telnet to port 25 on the public, I was getting a scrambled SMTP banner. There's a line in the running config for an smtp fixup protocol:
fixup protocol smtp 25
I think that that was there and functional before the update, so I'm not sure if new devices with 6.3(4) have that enable by default or not. At any rate, I had to remove it with:
no fixup protocol smtp 25
After making the firewall change, the smtp port (when telnetted to from the public IP) was displaying the correct banner and I stopped getting errors about my account not having permission to send.
Hope this helps somebody,
7
Posted by: 7antrum | Feb 25, 2005 9:40:01 AM
I was playing around with my Bluetooth and Infrared connections when it all went awry for me. What I feel is happening is that because I have multiple connections enabled (LAN, bluetooth, infrared), Outlook doesn't know what to choose so it "guesses" which connection to go for. That explains why I was getting the problem intermittently. By disabling Bluetooth and Infrared and leaving the LAN on, everything worked fine.
It isn't perfect, but I hope it helps someone.
Rob
Posted by: Rob Farnell | Mar 2, 2005 2:58:56 AM
The fix by Posted by: Ghar Bellows | January 4, 2005 05:47 AM Worked for me
I ran into the same behavior. In my case, it turned out that the problem was I had manually configured (sans wizard) the POP3 account and missed setting that outbound mail was to be authenticated. (Missed it because of the form layout change). Turned on outbound authentication and it was solved
I, this post, was tearing my hair out trying to fix this. I uninstalled Outlook 2003 several times, cleaned registry, etc. I have entered my email address several times on several computers, I never had to authenticate before, but what ever works!!!! I will take it.
Also, it worked on an non SP1 and with SP1. So much for technicians on line. Thnk you Ghar very much!!!!
Posted by: Mike | Mar 8, 2005 5:46:45 PM
What worked for me was checking the authentication for outgoing server!
On your account setting in M Office 2003 go to more settings / outgoing server/ and check the button for outgoing server needs authentication.
So no format, no uninstalling and no deleting mails!
Hopes this helps……
Posted by: ddtt07 | Mar 24, 2005 11:37:30 AM
I corrected the situation by going to e-mail accounts, More Settings, Outgoing Server tab, check my outgoing server (SMTP) requires athentication. then I checked the Logon Using button then entered my user name and password and check the Remember password box.
Posted by: Phil Stone | Mar 27, 2005 4:57:17 AM
I had the same problem, but I found a different way to resolve it. I have multiple POP3 accounts set up. I tried the outgoing authentication but that did not work. Finally, I went to Tools, Send/Receive, and then you can choose to only Send/Receive for one account. I did a new Send/Receive for that account only and it worked! There is a chance that if you have multiple POP3 accounts this could work for you as well.
Posted by: Mike | Mar 28, 2005 3:50:26 AM
Yet another cause for this problem. I had the same problem sending mails to one particular contact after setting-up my new pc with office 2003. I had added this contact to my address-book by right-clicking on the address in a mail I received and selecting "Add to contacts". This person had his address formatted this way: Tatata [mailto:tatata@blablabla.com] It tuned out that outlook had added the contact with "MAILTO" as message type and generated this error because no outgoing server supported the MAILTO protocol. I changed the message type to SMTP for this contact and the problem was gone.
Posted by: Steven Segers | Apr 3, 2005 9:14:31 AM
Hi, I seem to have a situation that I haven't read in any of these posts. I have my business email with bellsouth on my laptop, and my home email is on charter. When I bring my laptop home and use it wirelessly, I cannot send from Outlook 2k3. I can receive, but when I send emails I get the system admin message that "None of your e-mail accounts could send to this recipient."
Anyone had this happen? It also happens when I go to coffee shops with non-bellsouth portals.
Thanks, Mark
Posted by: Mark | Apr 26, 2005 2:06:40 PM
Well i tried all of these "fixes" and i get the same error... so i guess i'm waiting for sp2 for office or i might just jump the IE boat and take a ride on the Firefox and Thunderbird jounery.
Posted by: G | May 1, 2005 7:45:12 PM
I tried all of the settings as well, with no luck.
Still gives the same cannot sent to this recipient.
I am typing the actual address in(Making sure address/contact email addresses are being used correctly)
Posted by: Shawn | May 6, 2005 3:40:45 PM
I had this issue and it was as authentication issue with the Exchange server. The computer is a shared machine between three people, so the windows logon name was location name of the site, we'll say "location". The excjange account was set up with the username of the Mgr. of the location, lets say jsmith. The exchange account will try to authenticate with the logon credentials of the user account that is currently signed on, but that is not the same credentials of the exchange account. So under the exchange properties select More settings>Advanced>Logon network security>select none. Now it will ask for the logon password and domian of the proper user.
Posted by: Eric D | May 12, 2005 8:58:53 AM
I had this same issue. I got the usual 'None of your e-mail accounts could send to this recipient.' message and the 'From' field in the Sent Items folder was empty.
To fix it I very simply went to Tools > E-mail Accounts > View or Change Exisiting Email Account, selected the email account that was having issues and deleted the saved password. I then used the 'Test Account Settings' button, was prompted for the password, checked to save the password and then exitied the View or Change Exisiting Email Account dialog boxes.
I then sent a message normally and the 'From' field once again had all the information to be able to send messages successfully. For some reason it seems that Outlook 'loses' its account setting and then throws the 'None of your e-mail accounts could send to this recipient' as a result.
Hope this Helps!
Posted by: diegoo | May 31, 2005 6:21:53 AM
I am using ol2k3 and Exchange server. The user is logged in to the same user/password as his exchange mailbox. He just sent a message to 4 recipients, got the error.
I really do not want to remove office or ol2k3 from the ceo's computer to fix this error!
Most of the fixes will not work, since I am using exchange server.
Anyone else come up with a 'fix' for exchange server users?
Posted by: Phil Hunt | Jun 7, 2005 9:09:56 AM
I am having the exact same issue, none of the suggestions above worked. Here are the symptoms: I am on Bellsouth for e-mail using a POP3. I have Outlook 2003 SP1. I can receive e-mail with no issue, but when I try to send e-mail to any other account other than Bellsouth the error "None of your e-mail accounts could send to this recipient" is returned with an undeliverable in the subject line. The odd part to me is I can send any e-mails I want to bellsouth.net users, but an e-mail to an aol.com or yahoo.com or earthlink user and it will not send. I contacted Bellsouth, they said to reboot my PC. Of course that has not changed the situation! ANY HELP is GREATLY appreciated!!! Thanks, Kayla Griffin
Posted by: Kayla Griffin | Jun 21, 2005 6:48:16 AM
Steven -
WRT the Bell South problem, often you will have SMTP outbound servers that require authentication (or not) but that cannot be accessed if you are not physically connected to the vendors' network - we have that with Telus here in BC Canada. When you are not on the Bell South network you'll need to set a different server for the SMTP outbound setting in Outlook - one specific to (or accessable from) the network you are currently on.
Posted by: Jason Kennedy | Jun 27, 2005 6:40:35 AM
I had the same problem with Outlook 2003 SP! on XP Home SP2 while working on a clients computer. I could receive email but got the "None of your e-mail accounts could send to this recipient.
" message when trying to send.
I could successfully use Outlook test to send and receive a message but I could not send to another domain. I could receive all email. Turns out the ISP my client was using would not let a DSL account send via them based on what their tech rep said. When I hooked the computer to a dialup modem, I could send and receive just fine.
Posted by: Old_Software | Jun 27, 2005 2:13:12 PM
Not sure if this is relevant for any of you, but here's how we resolved this recently. We had a team member in Rome, Italy, who was accessing the Internet through Dialer.net. In order for him to be able to send and receive emails, he had to create a "dummy" dialer.net POP account, in addition to his normal POP account. As I understand it, the dummy POP account was used to "open-up the channel", so that the other POP account could use that channel to do what it needed to do (send/receive email). So the setup looked like this:
Dialer.net Account (aka dummy to open-up communication channel)
=================================
Incoming (POP3): mail.dialer.net (logon info is same as for dialer.net account)
Outgoing (SMTP): smtp.dialer.net (outgoing server requires authentication using same account info as for logon above)
Primary POP Account (aka real account of interest)
=================================
Incoming (POP3): mail.whatever.com (logon info as per normal)
Outgoing (SMTP): smtp.dialer.net (outgoing server requires authentication using same account info as for dialer.net logon info above)
Perhaps if some of you are using an ISP other than your regular one, looking into the possibility to create a dummy POP account with them might solve the issue the way it worked for us?
Posted by: Dax Harvey | Jun 29, 2005 11:32:33 AM
hi guys, I have the same problem and I FIX IT!!! changing the following setting in: Tools, e-mail accounts, more settings, outgoing server and ther yo shoul setup My outgoing server (smtp) requires authentication and log on using yo shoul write your username and password and check also remember my password.
Good luck!!!
Posted by: Shompalue | Jul 21, 2005 11:21:30 AM
I have got the same problem but totally different reason and solution.
I copied an e-mail address from other person e-mail who also use Outlook 2k3 to my new message's TO field.
When I sent this e-mail. I have got the same error message.
Reason: the copied e-mail address contained the e-mail type as "MAIL TO" rather than empty or "smtp". (even saved in the contacts)
Solution: Change the e-mail type to SMTP and the problem solved.
Hope this help.
Posted by: Joshua | Aug 4, 2005 7:44:37 PM
Same issue NDR for only one email address in mulit addressed email; problem address in same domain; same Exchange server; Solution: delete drop down address in forms and send new email via To... button (this reloads the Forms drop down quick address list); tested twice with no NDR's; assumed fixed.
Posted by: Ritchie Henderson | Aug 7, 2005 12:26:33 PM
I ran into a simular propblem with instead of showing empty in From, it always sending it to one of the POP3 account even when the original email was set to send from a different POP3 account. Here is the scenario:
This is a remote laptop with Outlook 2003. Outlook is setup with 3 POP3 Accounts, 2 Company accounts and 1 personal ISP account from Comcast. Company POP3 account 1 is setup to be the default account in Oulook. Create a new email. Check and verified that the email is going out with Company Account 1 by the "Accounts" drop down manu. Send the test email. Seconds later, a bounce back from ISP (Comcast) POP3 account saying that the test email cound not be sent (even though it was supposed to go out through Company POP Account 1). I've look around with the answer but couldn't find any. Anybody has any idea?
Thanks.
Posted by: mike | Aug 15, 2005 11:42:56 AM
Hi
Sorry if this has allready been mentioned.
I had the same problem on 2003 domain with 5.5 exhchange.
What fixed it for me was adding the users email address into the email field on the general tab within AD.
Posted by: Stu | Aug 17, 2005 4:42:20 AM
I started getting this infamous "None of your e-mail accounts could send to this recipient" NDR, right after returning from a trip where I used dial-up. Don't know whether this was causal or coincidence. The fix for me was going into "Email Accounts" > "More Settings" > "Outgoing Server", selecting "Log on using", and entering my user name & password, and checking "Remember".
Posted by: Bob Peitzke | Aug 30, 2005 7:22:11 PM
The problem I think is when Outlook 2003 tries to convert the Personal Address Book to contacts, it makes a mess of the email address, therefore it is trying to send to a non conforming address.
Check the email address you are sending to, the Email Type should be "SMTP".
Sometimes outlook changes this setting to "INTERNET" which also gives the above error messages.
Posted by: Chris | Sep 8, 2005 12:06:06 AM
This blog has proved the antidote to my growing sense of hair-ripping frustration. Experienced the same symptoms as everyone else -- the advice offered by Shompalue | Jul 21, 2005 11:21:30 AM did the trick for me.
Posted by: Bruce Clark | Sep 10, 2005 1:32:51 PM
I've gone through this whole thing. Still getting error messages. Latest one says to check if the server port numbers are correct. What's correct? BTW, I'm using a laptop and WiFi. Works fine when I'm home, but if anywhere else, I get the dreaded "recipient" message.
Posted by: Donnette | Sep 26, 2005 4:09:33 PM
JUST TO LET EVERYONE KNOW. I FOUND A QUICK SOLUTION TRYING TO SEND EMAILS FROM MY COMCAST.NET ACCOUNT TO HOTMAIL.COM ACCOUNT. IT WAS BECAUSE I HAD A HUSHMAIL PAGE OPEN. WHEN IT WAS OPEN OUTLOOK WOULD AUTOMATICALLY RETURN THE MAIL. WHEN I CLOSED THE WEBPAGE ALL EMAILS WERE WORKING AGAIN!!!
Posted by: Paul | Oct 19, 2005 11:20:45 PM
I had this problem. Also that Outlook would not send from the account I selected. Very annoying. However, having read this forum, I have now FIXED it! I have 6 POP accounts and I've changed them all as suggested by Stu - "The fix for me was going into "Email Accounts" > "More Settings" > "Outgoing Server", selecting "Log on using", and entering my user name & password, and checking "Remember"."
Now I can send from all my accounts correctly. I'm using Office 2003 sp1.
Thanks Stu!
Posted by: BOW | Oct 30, 2005 2:16:35 PM
i had the problem of getting my emails to work. i had a msn account and all of my pop accounts woul end up being sent fromthe msn account! what i did was google the error as above in this blog and i saw this site first. i went in and checked the setting that outbound mail was to be authenticated and all was well. i had never had to do that before but it works! thanks google and thanks for this blog!
Posted by: marctronixx | Nov 16, 2005 9:04:19 AM
i had the problem of getting my emails to work. i had a msn account and all of my pop accounts woul end up being sent fromthe msn account! what i did was google the error as above in this blog and i saw this site first. i went in and checked the setting that outbound mail was to be authenticated and all was well. i had never had to do that before but it works! thanks google and thanks for this blog!
Posted by: marctronixx | Nov 16, 2005 9:05:16 AM
I have been sending emails via outlook 2002 to my cousin in Italy (abruzzi region). I was under the assumption that they were sent as there was a copy of the emails in my "sent" folder and I NEVER RECEIVED AN ERROR MESSAGE WHEN SENDING THEM.
He also has sent me emails which I have not received and he has never received any error messages either. The fact that I'm not getting any error messages is really puzzling to me.
My sister in law in Sicily sends me emails with no problems.
Anyone have any suggestions?
thank you in advance.
Posted by: gelato | Dec 28, 2005 10:49:21 PM
Thanks, I googled this error with outlook and you were the first relavant link.
Its the same issue my customer is having
Posted by: MrAexo | Jan 10, 2006 1:10:46 PM
turning on authentication for outgoing server worked for me.
Posted by: kenny Beal | Jan 12, 2006 6:32:42 PM
outgoing server requires authentication....worked for me as well.
THANKS!!!
Posted by: chip | Feb 4, 2006 7:12:16 PM
Tools > E-mail Accounts > View or Change Exisiting Email > More setting >Avanced > Logon network security turned to NONE worked for me
Thanks to this community.
Posted by: Rikimaru | Feb 6, 2006 6:15:49 AM
I have tried all the fixes above. I'm able to send emails, but not from a 3rd party software. When I change my default email client to MS Outlook Express, I'm able to send the message, no errors. When I use MS Outlook with the same settings as Express, I get the error.
I have tried the SMTP Authentication on and off. Matched the settings to Express, and still no luck. I would like to use regular Outlook for all messages, for research purposes.
If you have any ideas, please let me know.
Posted by: Noel | Apr 17, 2006 12:58:16 PM
I am in the same condition as Noel, I have a fairly robust set of systems at home so I can work interchangeably from my desktop at home and my desktop at work. I have been pursuing this on and off for the last several weeks to the point it has become an obsession. I have 3 systems at home all loaded from the same software. The Labtop and my Corporate PC are working properly using either outlook express or Outlook 2003.
Laptop is on Outlook2003 Service Pack 1
11.8002.6408 SP1
Company Computer is on Outlook2003 Service Pack2
11.6568.6568 SP2
Personal Computer is on Outlook2003 Service Pack2
11.8010.6568 SP2 (This is the one that fails)
I think with all the patching activity that has taken place recently that Microsoft has changed the behavior of this section of the application and that the problem is that Outlook 2003 is now not passing the password because it no longer is able to retain it in the protected storage key/subkey of the registry. Microsoft has issued several instructions on removing this key and reinstalling which worked up until this latest glitch. My present theory is that Outlook 2003 is unable to retain/pass the password. Outlook Express with the same credentials can. Put another way Outlook 2003 has some setting or condition that does not enable it to pass the password to the Pop3 server. Because of this we go after the firewall and the virus protection. Since the symptoms match earlier manifestations of this condition people on earlier service packs are succeeding with the fixes identified. Those of us with a machine patched current and Office 2003 SP2 11.8010.6568 SP2 must wait until microsoft realizes that it's now broken in a different way and gives us a new patch/fix to remedy it. It hurts my head but my current work around is to Run Exchange mail on my personal computer and my Comcast mail on my corporate computer and hot switch between them using a hardware swith that allows me to use a common display and keyboard with 2 computers.
Robert(Frustrated)Kendig
Posted by: RMKendig | Apr 22, 2006 9:10:35 AM
None of the above worked, but guess what did. You know how Outlook auto-fills an address in the "TO" field once you start to type? Well, I ignored that, and selected the address from my contacts by clicking the "TO" button. I also typed in the entire address, rather than letting Outlook fill it.
It works.
Posted by: kmd | May 12, 2006 1:44:42 PM
I had a similar problem to many of you. At work I had no problem sending and receiving email through MS Outlook, but at home and other places, sending email became a problem. I tried all the solutions and none worked. After a few days of frustration, I tried putting my entire email address as my user name (under Login Info.) instead of just my user name. For some reason the the outgoing server is affected by not including the full email address when I'm not at work. I hope this helps some of you who weren't able to solve the issue through other means.
Posted by: coe | May 30, 2006 6:07:46 PM
I was facing the same problem, but after enabling the check box "my server rquire autenticatio", I am able to send. But my problem is when i am connected to the firewall i am not able to send, it bounces back. I am using a sonicwall PRO 2040 firewall. If you people have any idea let me share with.
Thanks
Biju
Posted by: Biju Joseph | Jun 19, 2006 10:49:50 PM
Here is a variation on this theme: Two errors, probably same cause.
1) "None of your e-mail accounts could send to this recipient" error when "From" field in message header is empty.
2) "550 Invalid recipient" error when "To" field shows recipient name but does not show recipient email address in parens following.
Emails were sent to same address in sender's domain.
Luckily I could change the recipient's user name. Changed first letter of username and that worked fine.
Thank you microsoft.
Enjoy
Posted by: Glenn Wallace | Jul 17, 2006 12:28:17 PM
Having the same problem with "None of your e-mail accounts could send to this recipient." I've gone through all messages to date and have tried numerous suggestions; none work. The only way to get an e-mail sent is to type in the address; cannot let autofill complete the address or click on the address in the address book.
This problem started when Outlook 2002 went haywire and I could not receive e-mails from Yahoo on Outlook; could not access my address book either. I reloaded Outlook 2002 and got "the" error message. Having tried everything, I purchased Office 2003 hoping to get the Outlook issue resolved. That didn't work either.
HELP!!
Posted by: LB | Aug 5, 2006 4:10:43 PM
Try typing the email address in by hand instead of selecting it out of the address book.
Posted by: Steve Kohanek | Sep 21, 2006 2:02:14 PM
Here's how I finally diagnosed and fixed this problem (this was Outlook 2002)... When I right-clicked on the contact's e-mail address in Outlook and selected properties, I got a message that it didn't exist anymore. So my fix was to delete the e-mail address in the Contact, type it back in, and save the Contact again. Problem fixed!
Posted by: K | Dec 22, 2006 9:24:01 PM
the "before send authentification" didnt help us. Our solution is, to write "smtp:" into the emailadress, i.e.:
"smtp:amadeus-mozart@gmx.de"
It solved sendproblems with our 3rd Partytool which sends emails via mapi.
Posted by: Micke | Apr 5, 2007 3:01:07 AM
I was getting the same error in Outlook while sending to a specific email address in my own domain. I tried everything and finally found a solution. All I needed to do was DELETE the email address from my Contact List. Once it was removed and I retyped it, I was able to resend without getting the error.
Hope this helps others.
Posted by: Earl | Apr 10, 2007 12:03:18 AM
I too had the usual trouble with Outlook 2003. My work-around has been to create distribution lists consisting of only the user that I'm having trouble sending to. I can select the distribution list from the To... drop down, the auto-fill, or the Address Book and it still works fine. Perhaps this somewhat mimics deleting the contact and re-creating it. I've also noticed that previously existing distribution lists that contain the problem addresses have continued to work fine. Perhaps "hiding" the address in an unexpanded distribution list allows it to sneak past Outlook and get onto the web.
Posted by: AJ | Jul 12, 2007 11:47:30 PM
Thanks K - Dec 22
I had the same issue trying to send emails from the commandline - adding "smtp" to the front of the address worked.
Posted by: D | Aug 23, 2007 11:54:31 PM
Thanks Stu for the post - I fixed someone's email problem thanks to your email. He could receive messages in Outlook, but not send. I did what you wrote:
"The fix for me was going into "Email Accounts" > "More Settings" > "Outgoing Server", selecting "Log on using", and entering my user name & password, and checking "Remember"."
and it resolved our issue. Strange that he was fine until yesterday but this morning had the problems.
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